Policies, Shipping, Layaway, Returns

We are currently only shipping within the USA.

Layaways:

Layaway plans are available according to the price of the item.  Layaways are not refundable and non transferable to other persons. Layaways cannot be cancelled.  The customer agrees to make monthly payments, according to the terms of their layaway. First month of missed payment the account will be marked as delinquent and notice will be sent. The missed payment must be made within 5 days of the delinquent notice. The payment schedule will not be extended. Second month of non payment will end the layaway agreement.  Failure to pay the monthly installments, will end the layaway and full forfeit of the payments made. The item in layaway is property of Select Dolls & Art LLC, until it is paid in full.

For custom made, one of a kind items(OOAK) items a 60% deposit is required. The balance to be paid out in 2 more equal payments thereafter.

Customized longer layaway plans of up to a year are available, according on the price of the item. Please contact us for further information at info@selectdollsandart.com

 

Shipping

Shipping within the US will be either with USPS, UPS or FedEx companies, to be determined at the time of sale.

Select Dolls & Art LLC, ships directly to the customer, we will not ship to freight forwarding companies. 

We have an all sales final policy, no refunds or exchanges.

In the extraordinary case that a refund is warranted, it will be in the form of store credit and it is at the discretion of Select Dolls and Art LLC to review the case and make a determination.  

Please contact us with questions or concerns you may have about your specific item at sales@selectdollsandart.com.

 

Damages and issues

Please inspect your order upon receipt. Contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue. Any damages to items due to shipping, are to be dealt by filling an insurance claim with the shipping company used . It is up to the shipping service used to pay the claim. Please keep all packaging and materials, to present for inspection of the shipping company when filling an insurance claim.

To be eligible for a return if a wrong item is sent, your item must be in returned within 7 days of receipt. Item must be in the same condition that you received it, mint, unused, with tags and original documentation, and in its original packaging. You’ll also need the receipt or proof of purchase when you contact us at sales@selectdollsandart.com. If your return is accepted, we’ll send you a return merchandise authorization(RMA) and instructions on how and where to send your package. Items sent back to us without first contacting us and RMA issued, will not be accepted and will be returned to you.

 

Exceptions / non-returnable items

We Do Not accept returns for custom products (such as special orders or personalized items), sale items, layaway items or Secondary Market items.  Please get in touch with us at sales@selectdollsandart.com,  if you have questions or concerns about your specific item.